Tenant Frequently Asked Questions

Yes. Please advise your property manager when signing your lease and we will arrange for connection of services through our partner organisation. There is no charge for this service.
No. To protect your possessions you would need to take out Household Contents Insurance.
The bond needs to be paid before the commencement of the tenancy.
Please advise us immediately. You can do this by submitting a Maintenance Request Form or sending us an email.
During business hours you can contact our office. Outside of these times use the emergency contact number that we provided you with when you commenced your tenancy. To determine what constitutes emergency repairs, please refer to the information on the Maintenance Request Form.
Rental payments are to be made by bank transfer into the following account: BSB: 083 081 Account number: 335 306 693 Make sure that you use the code as shown on your lease in the Reference Field
Scheduled Open For Inspections will occur twice weekly with one being on the weekend. If these times do not suit you we will endeavour to arrange a private inspection. Please note that this is only possible where circumstances and legislation permits.
Provided you have included all the required information we will review your application within 24 hours. We will keep in touch and advise you promptly of the success of your application.
No. For security reasons a representative of Mayfair Property Management will attend the property with you. This also ensures that any questions that you have can be answered
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